Política de reembolso

Legal Notice: We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse.

Liz's Tienda Vaquera will gladly accept returns for exchange or store credit within 14 days of your purchase arrival. If you attempt to return or exchange an item after the 14 day period, Liz's Tienda Vaquera reserves the right to decline your request for a return, exchange, or store credit. All merchandise must be in its original, as-new condition (tags and packaging intact, unwashed, and unworn).

Please note that our inventory changes daily, and the requested item may not always be available in the desired size for an exchange. If the item is unavailable in your preferred size, we may offer you the option to select another item of equal value or provide store credit for a future purchase.

Refunds are not offered. Instead, we provide store credit or an exchange for an item of equal value to the one originally purchased.

Once your return is received, please allow 7 business days for processing.

Boots can only be exchanged or credited if the soles are free of scratches and the boots are in brand-new condition. To ensure your boots remain eligible for exchange or credit, please try them on only in carpeted areas until you're certain of the fit.

Hats may also be exchanged or credited as long as they are in brand-new condition.

Please note, we cannot reimburse shipping costs for purchases made on our website. Customers are responsible for covering all return shipping fees, both to and from our location.

How long do I have to return my item?
Our return policy allows for returns within 14 days of your package arrival date. Unfortunately, we cannot offer exchanges or store credit once this 14-day period has passed.

To initiate an exchange or store credit, please email us at lizstiendavaquera@gmail.com

Return Policy Details:

  • Items that are stretched out are final sale and cannot be returned.
  • Clearance items may not be eligible for returns or exchanges.
  • All jewelry is final sale.
  • Store credit cannot be combined with any discount codes.
  • Heavily discounted items or items purchased using discount codes are final sale.
  • Exchanged items are not eligible for further exchanges or returns.

Shipping & Handling

  • Orders are processed within 1-5 business days (excluding holidays).
  • After fulfillment, please allow 5-10 business days for delivery.
  • Weather-related delays are beyond our control, and we do not offer refunds for such delays.
  • We strongly encourage you to track your shipment and ensure someone is available to receive the delivery upon arrival.

Lost or Damaged Shipments

  • If your package is lost or damaged, please contact us immediately so we can investigate with the carrier.
  • Lost or damaged packages must be reported within 24 hours of the carrier’s confirmed delivery date.
  • Unfortunately, we are not responsible for stolen packages.
  • For lost packages, we will work with the carrier to conduct a search.
  • For damaged packages, we may need to inspect the product before issuing a replacement. If the carrier confirms damage, a replacement will be sent once the damaged package is returned to the carrier.

Can I cancel my order?
Orders cannot be canceled once they are received. If your order hasn’t been shipped, we may offer a return or store credit for the full amount paid at checkout. If your order has already shipped, you will need to wait for it to arrive and then initiate a return process.

Why was my order canceled?
We strive to fulfill every order, but some circumstances may result in cancellation:

  1. Loss Prevention:
    All orders are screened by our Loss Prevention team. If clarification or additional information is needed, our customer service team will contact you. If we are unable to reach you after multiple attempts, your order may be canceled.
    Action Required: Please respond promptly to our customer service team to avoid cancellation.

  2. Insufficient Inventory:
    In rare cases, orders may be canceled due to inventory shortages. If we are unable to contact you within two weeks regarding alternative options, we reserve the right to cancel your order.

We appreciate your understanding and are here to assist you with any questions or concerns.

My question is not addressed...

If you have any inquiries regarding return or refund, reach out to us @ lizstiendavaquera@gmail.com